Refund policy

returns policy

- returns or exchanges: we accept returns and exchanges within 14 days of you receiving the product. after this period is exceeded we reserve the right to refuse these. additionally, if the returned item is not received by us in its original condition or packaging, we reserve the right to refuse issuing a full refund, should that be requested.

- faulty items: if your item is faulty, please contact us within 14 days of receiving the product to arrange a return or exchange.

- refunds: refunds are only issued for faulty items or for returns and must be requested within 14 days of receiving your order. we reserve the right to inspect the item before issuing a refund. additionally, proof of purchase is required for a refund to be issued.

if the product is faulty or not as described, you can contact us at info@ctzen.xyz or through the website's contact page.